GDPR: The personal data we collect is only necessary to enable us to administer, meet and fulfill the obligations we have towards our customers. More information are available in our privacy policy.
Making an order
When you make an order, you accept these terms, and we send you a personal invoice. On this invoice, you will find more information, such as your expected delivery time and information about payment. You can choose to make a down payment of 10% or pay the full amount to start the production of your Elvari. The down payment confirms the order and is not refundable.
On the rare occasions when prices have changed, delivery costs need to be modified or a mistake has been made in our pricing, we would make you aware of this, at this time. If any further payments were required we would contact you, to make sure this is acceptable. If you decide to cancel your order in this scenario, you will, of course, get your down payment back.
The prices on our site include VAT at the current rate.
Delivery information
Shipping is free within the EU. Please contact us if you live outside the EU and we will find out what your shipping cost will be. We do however reserve the right not to ship to certain destinations.
Return and refunds
We only accept returns or refunds for defective items.
Cancelation policy
We only accept cancelations before the production of your Elvari has started.
Returns
To return an item, please contact us for instructions.
Elvari Violins